Return, Repair and Credit Policy

Work Buddy will accept the return of goods for credit for any product that is returned unopened and in original resaleable condition within 5 days of receiving the delivery. Delivery charges will not be refunded and in some instances, you may be charged for collection.  

 

If inaccurate item/s is/are supplied by the Seller, the seller will be responsible for the collection and replacement of the product.

If it’s a faulty product, the Customer must inform the Seller of the defects within 5 days of receiving the delivery. The Seller will provide the address for return. Faulty products will be referred to manufacturers for assessment and cause of the fault. If the items cannot be repaired, they will be replaced. Where the same item is not available, a similar item of similar specifications and price will be provided. The seller will be responsible for the collection and replacement of the product.

 

All returned items must be in a resaleable condition and unopened with no writing, labels or damage to the outer packaging. Please ensure that when returning products to Work Buddy, please package the returning goods inside a box or wrap them with suitable packaging material to prevent damage to the items.

 

A 20% restocking fee plus the cost of delivery may apply for goods being returned. Restocking fees are not applied when a product is returned due to a defect.